Scope Of Support

Our support team is online 24/7, 365 days a year. We offer support through tickets and our Documentation.


Our support is normal operating capacity


Minimal staffing for support, it’s advised to not take any actions that may impair your sites or servers.

Critical Only

We’ll be available only for server down or live website platform down issues.

Holiday Schedule 2023

 During the holiday time, we have periods where we will have light or critical only support. See below.

Normal Week

Monday – Friday

Memorial Day

May 26th
 May 27th
May 28th
May 29th
May 30th
May 31st

Independence Day

July 2nd
July 3rd
July 4th
July 5th
July 6th

Labour Day

Sept 2nd
Sept 3rd
Sept 4th
Sept 5th
Sept 6th


Nov 20th
Nov 21st
Nov 22nd
Nov 23rd
Nov 24th
Nov 25th
Nov 26th

Christmas/New Years

Dec 22nd
Dec 23rd
Dec 24th
Dec 25th
Dec 26th
Dec 27th
 Dec 28th
Dec 29th
Dec 30th
Dec 31st
Jan 1st
Jan 2nd
Jan 3rd